Terms & Conditions

2Definitions

• “Platform” means the ScalpSense mobile application and associated digital services providing fully automated, AI-powered scalp and hair cosmetic analysis, together with historical tracking and automated product-recommendation features.
• “Report” means an entirely machine-generated, algorithmic output, including automated scalp cosmetic scores, hair density estimates, and hair-adjacent visual assessments, generated in exchange for payment.
• “User Content” means any image, graphic, or profile metric you submit to the Platform, including scalp and hair photographs submitted for automated analysis.
• “Account” means the registered user profile through which you access the Platform and purchase Reports.
• “AI Processor” means any third-party artificial-intelligence infrastructure provider engaged by Sanviau to generate or assist in generating a Report, as further described in Section 8.

3Eligibility and Registration

You must be at least 18 years old, in every jurisdiction, to create an Account and use the Platform. Accounts belonging to users who do not meet this minimum age are suspended and associated data deleted immediately upon discovery, subject to any shorter or longer retention period mandated by applicable law.

You are responsible for providing accurate registration information, keeping your login credentials confidential, and all activity occurring under your Account. Notify us promptly at support@sanviau.com of any unauthorized use.

4The Service, Fees and Payment

The Platform offers Paid Reports only. There is no free tier, trial report, or complimentary scan. Each Report - whether a one-time purchase or included within a paid subscription package - requires a completed, successful payment before generation.

Billing

All purchases are processed exclusively through Apple App Store or Google Play in-app billing, as applicable to your device. Your purchase, renewal, and cancellation of any subscription are governed by the billing terms, refund mechanisms, and account settings of the applicable app store, in addition to these Terms. Sanviau does not directly collect or store your payment card details.

Price and Feature Changes

We may change Report pricing, packaging, or included features at any time. Changes apply prospectively to purchases made after the change takes effect and do not affect a Report already purchased.

5Nature and Limitations of Automated Analysis

REPORTS ARE 100% AUTOMATED, ALGORITHMIC, COSMETIC WELLNESS TOOLS ONLY. THE PLATFORM IS NOT A MEDICAL DEVICE, IS NOT REGISTERED OR CLASSIFIED AS SOFTWARE AS A MEDICAL DEVICE (SaMD) IN ANY JURISDICTION, AND DOES NOT PROVIDE MEDICAL, CLINICAL, OR DIAGNOSTIC SERVICES OF ANY KIND.

All scalp and hair assessments are machine-generated estimates subject to inherent technological limitations, including variation caused by lighting, camera resolution, skin tone, and image capture angle. Reports reflect statistical and visual pattern estimates only and carry no clinical validation.

THE PLATFORM DOES NOT FEATURE, OFFER, CONSOLIDATE, OR CONNECT YOU TO CLINICAL REVIEWS, MEDICAL CONSULTATIONS, TRICHOLOGICAL DIAGNOSIS, OR LICENSED HUMAN PROFESSIONALS. REPORTS DO NOT CONSTITUTE MEDICAL ADVICE, DIAGNOSIS, TREATMENT, OR CLINICAL TRIAGE, AND MUST NOT BE RELIED UPON AS SUCH.

Sanviau is a technology provider only. We do not employ clinical staff, provide medical services, or practise medicine, dermatology, or trichology in any jurisdiction. Any insight provided by a Report is purely informational and cosmetic in nature. You should consult a qualified, independent medical professional before acting on any Report, and you must not delay seeking professional medical advice because of anything the Platform displays.

Amendments to These Terms

We may amend these Terms at any time. Material changes - such as changes to liability thresholds or data retention - are signaled through a mandatory in-app screen requiring your active acceptance before continued use. Continued use following non-material changes constitutes acceptance of the revised Terms.

6Your Obligations and Acceptable Use

You must submit only genuine, unaltered images of yourself, or of another person whose explicit written consent you have obtained. You represent and warrant that you hold all rights necessary to submit any image you upload.

6.1 Prohibited Conduct

You agree not to:

• Impersonate another person or misrepresent your identity;
• Submit images of minors, or images of any person without that person’s explicit consent;
• Reverse-engineer, decompile, scrape, or otherwise attempt to derive the Platform’s algorithms, scoring models, prompts, or underlying data;
• Use the Platform or any Report for commercial resale, redistribution, or as an input to a competing product or service;
• Attempt to bypass, trick, or manipulate the Platform’s automated scoring or safety parameters, including by uploading edited images, medical stock photos, AI-generated or synthetic images, or non-human surfaces to force or reverse-engineer an output;
• Interfere with the security, integrity, or normal operation of the Platform, including through automated access, bots, scraping tools, or excessive request volume;
• Use the Platform for any unlawful purpose or in violation of any applicable law or third-party right.

7Intellectual Property

All structural grading criteria, data layouts, proprietary scoring logic, prompts, models, and text templates used to compile a Report are the exclusive intellectual property of Sanviau. To the extent any jurisdiction denies traditional copyright protection to raw machine-generated AI output, you are granted a limited, personal, non-commercial, non-transferable, and revocable licence to view and store your own Report for personal cosmetic tracking purposes only.

8Data Protection and AI Processing

Processing of your personal data, including photographic imagery submitted for cosmetic analysis, is governed by our Privacy Policy, which describes applicable legal bases, retention periods, and your data-subject rights in detail.

Third-Party AI Processing

To generate Reports, Sanviau transmits submitted images and profile metrics to one or more third-party AI infrastructure providers (“AI Processors”) acting as our data processors under contractual and confidentiality terms. Sanviau selects AI Processors that offer enterprise-grade data-handling commitments and does not permit an AI Processor to use your submitted images to train models for the benefit of third parties. A current list of AI Processors is maintained in our Privacy Policy and updated as our technology stack changes.

Retention

Your images, profile metrics, and generated Reports are retained for as long as your Account remains active, to support historical tracking and re-access to previously purchased Reports. Upon Account deletion, this data is permanently deleted from our production systems within 30 days, and from routine backups within a further 90 days, except where a longer period is required for legal, tax, fraud-prevention, or regulatory recordkeeping purposes. You may request earlier deletion of specific images at any time via privacy@sanviau.com, subject to the same legal-retention exceptions.

By using the Platform, you consent to this processing for the purpose of generating Reports, subject to the consent controls, retention limits, and data-subject rights described in our Privacy Policy.

9Disclaimers

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING AS TO ACCURACY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE AVAILABILITY. We do not warrant that Reports will be accurate, complete, or suitable for any particular cosmetic purpose.

10Limitation of Liability

To the maximum extent permitted by applicable law, our aggregate liability arising out of or relating to these Terms or the Platform is capped at the lower of: (a) the fees you paid in the twelve months preceding the claim, or (b) INR 1,000 (or the minimum amount permitted under the mandatory law of your jurisdiction, where that minimum is higher).

In no event shall we be liable for indirect, incidental, consequential, special, or punitive damages, or for loss of data, profits, or goodwill, even if advised of the possibility of such damages. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under mandatory local law.

11Indemnification

You agree to indemnify, defend, and hold harmless Sanviau Luxe Essentials Private Limited, its parent company, subsidiaries, affiliates, officers, directors, employees, agents, licensors, and independent contractors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from or relating to:

• your violation or breach of any provision of these Terms;
• your misuse, unauthorized use, or manipulation of the Platform or its automated scoring mechanisms;
• any lifestyle, routine, or personal-care action you take - or choose not to take - on the basis of a Report without first obtaining independent professional medical verification;
• your violation of any third-party right, including privacy, publicity, data protection, or intellectual property rights, in connection with any User Content you submit;
• your violation of any applicable local, national, or international law or regulation; or
• any adverse physical reaction, hair loss, hair thinning, allergic reaction, chemical scalp injury, skin irritation, or other health issue resulting directly or indirectly from your purchase, adoption, or use of any third-party cosmetic product, treatment, or ingredient recommended, rated, or linked by the Platform.

Sanviau reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate fully with any reasonable requests in asserting available defenses.

12Suspension and Termination

We may suspend or terminate your Account without notice for breach of these Terms, suspected fraudulent or illegal activity, or where required by law. You may terminate your Account at any time through app settings or by contacting support@sanviau.com. Termination, by either party, does not trigger a refund of fees already paid, except as required by applicable law. Sections 7, 9, 10, 11, 13, and 16 survive termination.

13Governing Law and Dispute Resolution

These Terms are governed by the laws of India, without regard to conflict-of-laws principles. Any dispute, controversy, or claim arising out of or relating to these Terms or the Platform is resolved by binding, individual arbitration seated in Hyderabad, Telangana, India, conducted in English under the Arbitration and Conciliation Act, 1996. You and we each waive any right to a jury trial and to bring or participate in a class, collective, or representative action.

Before commencing arbitration, you agree to first send written notice of the dispute to legal@sanviau.com and allow 30 days for informal resolution. This Section 13 is subject to the jurisdiction-specific modifications in Section 16, which take precedence where mandatory local law limits the enforceability of arbitration or class-action-waiver provisions.

14Minors

The Platform is prohibited for users under 18 years of age, globally, without exception. Any Account discovered to belong to a user below this minimum age is deleted immediately, along with associated User Content, subject to any shorter retention period required by law. If you believe a minor has created an Account or submitted content, contact privacy@sanviau.com.

15General Provisions

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and us regarding the Platform, superseding any prior agreements on the same subject. If any provision is held unenforceable, the remainder continues in full effect. Our failure to enforce any provision is not a waiver of our right to do so later. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

16Jurisdiction-Specific Addenda

Where you are ordinarily resident in one of the jurisdictions below, the following provisions apply in addition to, and - to the extent of any conflict - take precedence over, the corresponding sections above, but only to the minimum extent required by the mandatory law of that jurisdiction. Sanviau intends to expand the Platform’s availability progressively into these markets; a jurisdiction’s addendum applies from the date the Platform becomes available to residents of that jurisdiction.

India

You must be at least 18 years old to hold an Account (see Section 14). Processing of your personal data, including any biometric or health-adjacent data derived from scalp or hair imagery, is conducted in accordance with the Digital Personal Data Protection Act, 2023 and its rules. Nothing in Section 13 restricts your right to approach the Data Protection Board of India or a consumer forum under the Consumer Protection Act, 2019, to the extent such right cannot be waived by contract. Disputes not falling within a non-waivable statutory right remain subject to binding arbitration under Section 13.

United Kingdom

Nothing in these Terms excludes or restricts liability, or your statutory rights, under the UK Consumer Rights Act 2015 or the UK GDPR where such exclusion is not permitted by law. Mandatory arbitration does not override your right to complain to a UK regulator or, where applicable, to bring proceedings in the courts of England and Wales for consumer disputes.

United States (including California)

The arbitration and class-action-waiver provisions in Section 13 are governed by the Federal Arbitration Act. If you are a California resident, nothing in these Terms limits your rights under the California Consumer Privacy Act (see our Privacy Policy) or California’s Unfair Competition Law to the extent such rights are non-waivable. Auto-renewing subscription terms are disclosed in accordance with applicable state automatic-renewal laws and the FTC’s rules governing negative option offers, including clear pre-payment disclosure and an easy self-serve cancellation method through the applicable app store.

Brazil

Where the Brazilian Consumer Defense Code (CDC) applies, provisions of these Terms that would otherwise be abusive under the CDC, including any disproportionate limitation of liability, do not apply to the extent of the conflict, and you retain the right to bring a claim in the courts of your domicile.

Canada

If you are a Quebec resident, these Terms are available to you in French upon request, and nothing in Section 13 restricts rights that are non-waivable under Quebec consumer protection legislation. For other Canadian residents, applicable provincial consumer protection statutes govern to the extent they cannot be excluded by contract.

Australia

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded, restricted, or modified.

European Union

Certain consumer-protection provisions of EU member state law, including statutory withdrawal rights for digital content and non-waivable warranty rights, cannot be excluded by contract and apply in addition to Section 9. Where the Platform processes biometric data derived from facial or scalp imagery, such processing relies on your explicit consent under Article 9 GDPR, which you may withdraw at any time via account settings or privacy@sanviau.com, without affecting the lawfulness of processing before withdrawal. The arbitration clause in Section 13 does not affect your right to bring a claim before the courts of your habitual residence where EU consumer law so provides.

United Arab Emirates

If you are resident in the UAE, these Terms are interpreted consistently with UAE Federal Consumer Protection Law No. 15 of 2020, and nothing in Section 13 restricts your right to lodge a complaint with the applicable UAE consumer protection authority to the extent such right cannot be waived.

Singapore

Nothing in these Terms limits any right you may have under the Singapore Consumer Protection (Fair Trading) Act that cannot be excluded by agreement.